How do I appeal an account suspension?

If your Airtime account is suspended, and you believe that it was done in error, you can appeal the suspension and request a review.

How to appeal your Airtime account suspension

On iOS and Android:

• Open the Airtime app on your phone.
• Top the "Contact Trust & Safety" button on the suspension pop-up notification. 

On the Web:

• Open the Airtime app on your phone.
• Top the "Contact Trust & Safety" button on the suspension pop-up notification. 

Shake and Report on iOS and Android:

• Open the Airtime app on your mobile phone.
• Shake the phone until a pop-up appears asking "How can we help you?"
• Select "Report Problem" and request an account review. 

Appealing your Airtime account suspension on the Web:

• Sign into your account from web.airtime.com. 
• Tap “Feedback”  on the left sidebar.
• Select “Report an issue" and request an account review. 

You can also email a suspension appeal to suspensions@airtime.com.