If you're in touch with our Community team, you might hear them ask you to send them your “logs.”
Not sure how to do that? Here's how:
Not sure how to do that? Here's how:
Option 1: Shake to Report
- To send your logs to our team, open the Airtime app, and shake your mobile device. This will bring up a "Shake to Report" option.
- Go ahead and proceed with that report, noting your email address in the message to help us match it up with your Airtime account and/or your original request with our Community team.
- You're all set!
Option 2: Email
- Go to your profile and tap on Settings in the upper right corner.
- Then, tap on Contact Us.
- Finally, tap "Yes" on the pop-up that asks if you'd like to send your logs.
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