I’m having trouble with my verification code

To help us verify your identity, we send a text message (SMS) to the phone number you’ve provided. Your verification code expires after five minutes.

If you haven’t received your verification code:

  • Confirm that you've entered your phone number correctly. If there is an error in the provided phone number, tap on "Resend Code" and select "Try a different phone number" to change your number. 
  • Roaming internationally can impact your ability to receive our text messages (SMSes). You may need to wait until you are no longer roaming to successfully receive our text message.
  • Being on a national Do Not Contact list interferes with our ability to send you a text message. Removing your number from the list will help you to receive the code from Airtime.
  • Make sure your phone can currently receive text messages (SMSes). You can do this by checking to see if you’ve recently received a text message from another service or phone number. If not, you may need to contact your carrier to clear up the issue. If you can, try resending the code:
  1. Tap the “Resend Code” link from the Airtime welcome screen. 
  2. Then select “Send that code again, plz” to send a new code to your phone number.
      

If you have received a verification code, but Airtime says it’s invalid:

  • In most cases, this error means that your verification code has expired. Keep in mind that your code expires after five minutes. If you’re getting an error message, try resending the code:
  1. Tap the “Resend Code” link from the Airtime welcome screen.
  2. Then select “Send that code again, plz” to send a new code to your phone number.

 


Still need a bit of help? We’ve got your back. Contact our team.