Troubleshooting

Echo

We are currently working on this echo issue, and hope to have a fix for it soon. In the meantime, here are a few things you can try.

For the best experience at this time on the Airtime web app, we recommend all users that are going live wear headphones.
If you're experiencing a lot of echo noise from other live users, please try wearing headphones.

If you run into any connection issues while using the Airtime web app here are a few things you can try.

Check to see that you are on a stable wifi network with fast connection (Tip: If you aren't sure, you use a tool like SpeedTest.net to check.)
Try closing out of the web app and starting again in a new window or tab.
If neither of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue.

If you run into any audio issues while using the Airtime web app here are a few things you can try.

If others can't hear you while you're live, first check to make sure that you are not muted.
Check that you have given the Airtime web app access to your device's microphone.
Try turning your microphone off and then back on.
If none of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue.

If you run into any video chat issues while using the Airtime web app here a few things you can try.

Check that you've given the Airtime web app access to your camera.
Try turning your camera off and then back on.
If neither of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue.

Safari can remember that you've given camera and microphone permissions for the Airtime web app in Safari's preferences.

First, open the Airtime web app in Safari.
From the top of your screen, select "Safari."
Next, select "Preferences."
Then, click "Websites."
Under "General" on the left side of the window, select "Camera."
Next to Airtime web app URL, select "Allow." You can do the same for "Microphone."