Troubleshooting

Echo

We are currently working on this echo issue, and hope to have a fix for it soon. In the meantime, here are a few things you can try.

• For the best experience at this time on the Airtime web app, we recommend all users that are going live wear headphones. 
• If you're experiencing a lot of echo noise from other live users, please try wearing headphones.

Connection issues

If you run into any connection issues while using the Airtime web app here are a few things you can try. 

• Check to see that you are on a stable wifi network with fast connection (Tip: If you aren't sure, you use a tool like SpeedTest.net to check.) 
• Try closing out of the web app and starting again in a new window or tab. 
• If neither of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue. 

Audio issues

If you run into any audio issues while using the Airtime web app here are a few things you can try. 

• If others can't hear you while you're live, first check to make sure that you are not muted.
• Check that you have given the Airtime web app access to your device's microphone. 
• Try turning your microphone off and then back on. 
• If none of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue. 

Video issues

If you run into any video chat issues while using the Airtime web app here a few things you can try. 

• Check that you've given the Airtime web app access to your camera. 
• Try turning your camera off and then back on. 
• If neither of those things do the trick, please follow the steps in our Leaving Feedback article to get in touch with us or reach out to support@airtime.com- include your Airtime username and a description of the issue.